The team, headed up by oOh! Chief Customer Officer, David Scribner, now includes Group Director of Channel & Solutions Stephen Geelan, Group Data & Strategy Director Bruce Mundell, Group Innovation Director Dan Howlett and Head of Delivery Excellence Holly Gerard.
Mr Scribner said the strengthened team now meant oOh!’s custodians of customer experience had a dynamic mix of backgrounds, spanning client-side, agency-side and digital solutions.
The new appointments follow a number of changes to the team since Mr Scribner became the company’s first Chief Customer Officer just over 6 months ago.
In that time Mr Scribner restructured the client facing side of the business, which included appointing Jodie Koning as the Group Marketing Director and Tim Murphy as the National Sales Director, Sean Rigby as the National Revenue Director, and drove the development of a new client partnerships team.
The Customer Leadership Team will be responsible for delivering on a number of key initiatives to enhance the customer experience and help drive the business strategy.
“The team will be tasked with bringing our channel propositions to market in the most effective and efficient way, driving audience led solutions and utilizing leading data and insights capabilities,” he said.
“We also want to engage with media, marketing and creative partners to better understand what matters most to them and how, as a business, oOh! can continue to evolve and grow to create truly unmissable moments for our advertisers.”
The Customer Leadership Team has also announced new appointments within the sales team, including:
- Hannah Pritchard and Kristian Waller being appointed as NSW Agency Sales Directors;
- Tim Elder becoming Sales Director across the Independent Agency, Direct and Regional Sales divisions in NSW;
- Wade James heading up the Victorian sales teams and;
- Mel Lindquist transitioning into a newly formed role of Sales Operations Director