I joined oOh! as Chief Customer Officer at the beginning of the acquisition period, which gave me a unique view on the integration of the two businesses, and my primary task was to continue to drive our transformation to a customer centric organisation through this busy time.

There are many takeaways from this period, but I’ve expanded upon the three core elements that have been on my mind during this time of reflection.

The transformation of oOh! and our customer leadership team has been eye-opening

We provide a total Out of Home product offering for our customers and our customers’ customers. To be the best at what we do it is essential we provide a complete end-to-end solution, that includes insights, innovation, marketing, sales and delivery.

That’s why we have created a single customer team to ensure they are no breakpoints at the customer layer, and that the team works together as one team. Appreciating each other’s roles and solving issues (potential or real) as a team. This will ensure we are able to add greater value to our offering and potentially create a point of difference from our competitors.

It took us a while to get there, but taking that extra time has allowed us to create a team of experts that will help our customers to recognise their branding dreams.

Key learnings for managing teams through transitions

Times of transition can be tumultuous, but they don’t need to be. In my 25+ years in business, I’ve learnt a few things about how to make changes to business as smooth as possible for our biggest asset – our people.

  • Clearly articulate the ‘why’ and the process that we want to follow. Then seek employee input and guidance, at the same time listening for potential roadblocks or obstacles
  • Over-communicate on the changes that teams and individuals are about to experience, and where possible make face-to-face communication a priority
  • ‘Sweat the small stuff’. Be attentive to people’s needs and feedback, irrespective of the perceived size – whether it be physical (e.g. where do I sit) or business orientated (e.g. what is my patch or who are my new team members). Continue to celebrate the change and positive impact, including the resilience of employees.

Minimal disruption and maximum NPS scores were our goal

Our focus has solidly been on putting the customer at the centre of everything we do, and how we service our accounts was (and is) the priority. Back of house impacts needed to be managed to ensure that none of them bubbled into any customer interactions.

This required a clear understanding and narrative for our frontline employees on how to respond to questions about the transition that would inevitably come.

Our goal was to continue with ‘business as usual’ so that we could continue to provide best-in-class service. Pleasingly, we were able to maintain the historical oOh! NPS (net promoter score), but also increase the new company NPS while we were transitioning.

We’ve had a great year and we look forward to seeing what the next 12 months bring.

______________________

David Scribner is a busy human. As well as being oOh!’s Chief Customer Officer, he is Ad Standards’ Chairman of the Board, a Business Mentor for The Marketing Academy and a Student Mentor at the University of Sydney. He’s also a massive sports fan – the Dragons, EastsDRUFC, Waratahs and Paddington Cricket Club being his teams of choice.

With a combined prize pool of over $1 million, The Open Awards – which coincide with the company’s oOh!Pen Season – will feature four different categories that recognise individuals for their various contributions to charities and communities.

The categories include:

  • Performance: Recognising individuals who contribute to charities via sport and related activities.
  • Engagement: Volunteers who sacrifice their own time to help others.
  • Impact: Individuals who are making contributions in the sustainability space.
  • Palme D’Orange: Recognises the most outstanding entry across all categories.

The Performance, Engagement and Impact category winners will take home a certificate and trophy, plus a media pack worth $250,000 for their charity of choice. The winner of the Palme D’Orange will receive a $250,000 media pack for their charity, plus a three-night stay at Daydream Island Resort, with flights and accommodation valued at $10,000.

oOh! Chief Customer Officer David Scribner said The Open Awards were an excellent opportunity to highlight the great work being done by those in the industry.

“We’re very excited to launch these awards and recognise fellow members of the media and marketing industry who selflessly take time out of their busy lives to make enormous charity contributions,” he said.

“The awards are also a great way to kick off what we call oOh!Pen Season, which is the busiest time for the Out of Home industry and one where we have maximum audience reach, with most Australians spending their days and nights outdoors.”

Winners will be selected by a line-up of judges who actively help others, including:

  • Grace Favelle: a 20-year-old cancer survivor and Make-A-Wish ambassador who is studying at university to pursue her dream of working in the media.
  • David Scribner: oOh! Chief Customer Officer, regular mentor of students at the University of Sydney and oOh!’s representative at this year’s Vinnies CEO Sleepout.
  • Samantha Hollier-James: oOh! Integrated Campaign Director and Tour de Cure Co-Founder.
  • Karni Maizels: Business Manager oOh! Melbourne, and Pink Hope’s volunteer of the year (2018).
  • Tim Murphy: oOh! National Sales Director and NGEN volunteer.
  • Nathan Robertson: oOh! SA Sales Director and volunteer for The Disabled Surfers Association of Australia.
  • Tonya Greer: oOh! Community Manager, who works with oOh!’s charity partners.

Nominations are now open. For more information visit www.oohmedia.com.au/openawards

Download the full press release here.

Our Look Up campaign was based on the work of world-renowned Neuroscientist, Dr Fiona Kerr. Fiona has great charm and a wonderful knack for taking something as complex as neuroscience and explaining it a way that makes total sense. Fiona has given numerous Ted Talks, which you can watch here.

Fiona tells us that the simple act of taking a moment to fully immerse ourselves in our surrounds has the potential to change our brains, and our lives, for the better. Our Look Up campaign, in all its simplicity, was seen by 92% of the population living in and around the capital cities. The Look Up message took on a life of its own with more than one million people reached on social platforms and 5.2 million people reached through traditional media channels.

It is these kinds of results that see the creative opportunities afforded by Out of Home not go unnoticed. It is expected that by 2021, global Out of Home revenue will reach an all-time high of $33B US (Magna & Rapport, 2018) and Digital Out of Home will account for the majority of the advertising revenue. As we all know, digital sites have transformed Out of Home powering it to deliver brands high impact and visibility in a fragmented media landscape vying for our finite attention.

Fragmentation gives way to consolidation

Transformation brings with it growing pains. It was hard to bid farewell to two iconic Out of Home companies – Adshel, acquired by oOh!, and APN Outdoor, acquired by JCDecaux. For me it signified a key moment in the maturation of our industry. As industries progress through their life-cycle, fragmentation gives way to consolidation that brings with it the benefits of greater Out of Home reach and increased investment in research and technology that supports future growth.

Respecting and celebrating our place

Something we are keenly aware of as we celebrate 80 years of industry representation is our place in the public domain. It is a privilege to be afforded the right to be big, bold, and audacious in the public space. We are proud to be a partner and unifier, showcasing the messages of our partners on our network of over 85,000 signs across Australia, reaching 93% of the Australian population every day.

We continue to work with our closest partners – State and Local Governments – to ensure that we are working within the framework of evidence based, sensible regulation that avoids the unintended consequences that new policy inevitably encounters. We understand that governments are grappling with budget deficits and wanting to do more with less. We stand by them as a mature contemporary industry playing our part returning close to 50 per cent of our revenues back through rents, taxes and building public infrastructure.

The future of Out of Home

We now live in two realities. One digital, one tangible. Innovations in Digital Out of Home will enmesh those realities into single seamless experiences we are yet to fully fathom.

In anticipation of this future, we are developing new metrics and new methods to drive proven and reputable results.

We will be launching a new Out of Home automation platform CORE, building a digital measurement metric, and investing more than $1.3M into neuroscience research.  We will also continue the movement that got people looking up, with the Look Up campaign returning in 2020.

As an ally in the public space, Out Of Home thrills our senses, enhances the outdoors, and immerses audiences wholly in worlds of our design. The Look Up campaign sparked a movement that inspired us to be more connected, more creative, and more compassionate. I invite you to continue tho Look Up and unlock the creative potential that Out of Home has to offer.

___________________________

This blog was authored by Charmaine Moldrich, Chief Executive Officer, Outdoor Media Association (OMA)

oOh!media is pleased to announce that public policy expert Dr Siobhan Marren has joined the company as its new Director of Government Relations.  

Dr Marren is a highly experienced specialist with a diverse range of experience, and joins the company from the Outdoor Media Association, where she guided the industry’s response on key advocacy issues around road safety regulations and content restrictions.  

With 20 years of national and international experience across policy, advocacy, education and campaigning, Dr Marren is a policy expert who has worked across State and Federal campaigns on equitable health outcomes, civil liberties and environmental issues. 

oOh! CEO Brendon Cook said they were delighted to bring Siobhan on board, particularly at a time of increasing business and regulatory complexity in the industry.  

She is a proven advocate who has a real grasp of commercial, legal and legislative matters, and will deepen our capabilities in this vital area,” he said.  

Dr Marren said she was pleased to be joining such an established and successful team. 

 “oOh!media is an industry leader operating in a rapidly-changing environmentThe advertising business has many opportunities, but also many responsibilities, and I’m looking forward to working with all our stakeholders to help promote the interests of both the company and the industry as a whole.”  

Download the press release here.

Sporting fans in Auckland, Wellington and Christchurch will have the best seat in the stadium, with bus shelters across the city transformed into immersive mini arenas as part of a new oOh!media campaign for the Sky TV Network.  

To promote Sky Sport’s streaming services, the large-scale special build campaign will see nine bus shelters taken over with a complete panorama wrap and custom seat installations – tailored to each major city – to encourage commuters to experience the stadium on the street.  

oOh!media New Zealand’s Head of Sales, Ben Gibb said the campaign is the largest of its kind for oOh!, allowing amplified reach and impact to ensure Sky TV can cut through the clutter and reach its audiences in a unique and exciting way during their everyday commute.  

“Commuters are spending time waiting in our shelters and this presents a great opportunity for brands. Each site has been hand selected by the team to ensure high foot fall, high dwell time and Daily Traffic Visual counts, averaging more than 300,000 eyeballs across all nine locations,” he said. 

“By coupling this extensive reach and dwell time with our creative offerings, such as our large format Panoramas and special build capabilities, we can increase impact, engagement and talkability for Sky TV to create a truly unmissable campaign,” he said. 

Steve Bayliss, Chief Marketing Officer for Sky TV, said oOh!’s assets were the perfect avenues for executing a captivating campaign of this size. 

“Taking well-known aspects of our favourite sports and placing them in everyday moments is our way of showing Kiwis that Sky is an indispensable part of any sport lover’s life,” he said. 

“As well as introducing our great new products, the aim of the campaign is to put a smile on the face of everyone who sees the advertising. Our outdoor activation allows us to do just that – inject a bit of fun and a creative twist to an everyday situation.” 

The Sky TV Network campaign was launched last week and will run until the end of September. 

Download the press release here.

Advertisers will be given the unrivalled ability to precisely engage consumers during their journeys through oOh!’s powerful new offering, Smart Reach, launched today as the company rebrands its data and insights capability, oOh! DataScience 

The global-first data proposition of its kind, Smart Reach combines the most robust anonymised data sets available, enabling advertisers to maximise their media spend and reach 25% more buyer audience through unmatched targeting across the media landscape.  

oOh! CEO Brendon Cook said Smart Reach ensures brands are targeting the right audience and provides access to more than 500 specific audience segments based on buyergraphicsdemographics, psychographics and consumer behaviours.  

“Our data partners and data scientists have combined trillions of data points including 2.5 billion banking and purchase transactions annually and more than 3 billion geo-signals from mobile devices to tell a powerful story of who Australians are based on what they buy, and where they go and spend time in addition to where they live he said.  

“The granular level of data enables razor sharp targeting to audiences who are more likely to buy – delivering on average 25% more buyers in fact for advertisers putting their message in front of more of the right people. 

Mr Cook said on top of reaching consumers where they live and work, Smart Reach means brands can have their campaigns optimised and delivered across oOh!’s 35,000 strong network based on actual consumer journeys.  

 “Enabling audience rich and location specific data across the entire oOh! network means brands can use the best format, at the right location, at the right time to create a truly unmissable campaign,” he said.  

“And through our access to exposure data we can ensure they are getting more ‘one-plus reach’, which according to Analytic Partners’ most recent ROI research, drives significantly more ROI, as does campaigns that use multi-formats across the audience journey, with the combination of TV, Digital and Out of Home driving a 27 per cent increase on top of the ROI delivered by each medium separately.” 

oOh! Chief Customer Officer David Scribner said Smart Reach enables brands to find the most powerful combination of oOh!’s network of assets and formats to maximise campaign performance.  

 “With Smart Reach, if an advertiser decided they wanted to target audiences based on their behavior – for example those who frequent entertainment precincts – we are able to identify the areas people came from to attend the event, how they got there and where they went afterwards to target those audiences across our locations,” he said.  

When combining our transactional and mobile data, we now deliver stronger ROI results by understanding the performance personality of each of our assets and applying that at scale for advertisers. 

Mr Scribner said Smart Reach means advertisers can now plan, optimise, buy and create campaigns that engage more of their target audiences than ever before.  

 “It is about giving advertisers more audiences for their investment and ultimately by delivering a better return for advertisers, we will see our share of the advertising pie increase.”  

Mr Cook said the introduction of Smart Reach is a significant milestone in oOh!’s ongoing commitment and investment in its data and insights strategy and is a game changer for the industry as a whole 

 “Launching Smart Reach and the rebrand to oOh! DataScience has been four years in the making and is the result of more than 20,000 hours of development,” he said.   

“Our continued investment in the evolution of data and developing ways to use it within the business will help power our client performance over 35,000 assets across Australia and support our goal of oOh! as a priority media partner. 

“The offering and the fact that we can now provide advertisers with the optionality to get to their audiences more effectively than any other media will play a big role in growing the Out of Home sector over the next few years.

Download the press release here.

Managing Director of Analytic Partners, Paul Sinkinson, said the analysis in sales performance and marketing ROI of more than $9 billion in marketing spend in Australia highlighted the need for marketers to consider multiple platform campaigns to drive better results.

“If you invest all marketing dollars into one channel, over-weight or underweight particular mediums, you could be weakening marketing performance significantly,” Mr Sinkinson said.

“A campaign’s ROI tends to increase along with the more media platforms used as splitting the budget across more avoids individual tactics reaching diminishing returns.

“We also see that the use of multiple platforms drives synergies that results in the message sticking with consumers longer and having deeper influence on decisions.

“For example, the combination of TV, Digital and Out of Home drives a 27 per cent incremental increase on top of the ROI delivered by each of the mediums separately.”

The most in-depth look into the ROI on advertising across all media, this year’s study also revealed:

  • The optimum results for campaigns with a media spend of under $1 million was achieved with a media mix of Digital and Out of Home.
  • Campaigns that had more than six per cent of their media spend in Out of Home achieved a 57 per cent ROI, while those who spent under that only achieved a 41 per cent ROI.

oOh!’s Chief Customer Officer David Scribner said the results gave advertisers powerful and actionable insights to draw on when determining not only the media buying strategy but the creative needs for different formats.

“By drawing on Analytic Partners extensive ROI genome from a cross section of industries and marketing tactics globally, advertisers are better able to determine the tactics that are proven to drive greater return” Mr Scribner said.

“It also highlights the important role of Out of Home to do some of the heavy lifting of building reach, particularly for campaigns that are heavily weighted towards digital and the importance of ensuring the right creative is used for the right environment.

“The report shows that by taking your campaign messaging and tailoring it for the Out of Home environment, based on weather triggers, time of day, location or more, there is plenty of ROI upside.

The full ROI study will be presented at oOh!’s upcoming roadshow to update advertisers on the latest media insights and the unveiling of an enhanced data offering that will help marketers more precisely target consumers who have greater likelihood of buying.

 

Download the press release here.

When I referenced her in conversation with colleagues and marketers alike, they shared my desire to see Brené live when she presented Dare to Lead in Sydney. oOh! wanted to make this possible for our staff and customers, so we took a group along to experience the magic that is Brené Brown live.

Brené Brown live in Sydney

Brené Brown is regularly inundated with requests from business leaders asking her to help them unearth innovation, creativity and change within their organisations. Interestingly though, they frequently brief her to avoid mentioning the words vulnerability or shame.

Well, during her awe-inspiring presentation in Sydney earlier this month, Brené wasted no time in sharing her years of research and personal experiences, declaring that vulnerability is the birthplace of innovation, creativity and change.

It’s no surprise that Brené resonates with so many marketers. Marketing and Advertising is a female dominated industry and Brené certainly has a strong female audience. Her content is also intelligent and inclusive, allowing her fans to take what she says and proudly incorporate it into their own daily lives.

Lightbulb moments were sparked!

Post event we enjoyed great discussion with our customers and landed on three unanimous lightbulb moments.

1. Rumbling with vulnerability: who we are is how we lead

“Shame is a focus on self, guilt is a focus on behaviour.” Understanding the difference between the two will change behaviour immediately.

This was the number one spontaneous point of discussion with everyone around the table and a huge ‘aha moment’ for us all. We can all relate to operating based on fear and making decisions that aren’t aligned with our core values, but embrace the fact that how we relate to fear is what makes us successful leaders.

If you haven’t watched Brené’s video on Listening to Shame, I suggest checking it out. It’ll be 20 minutes well spent and you’ll walk away inspired.

2. Courage is contagious

This topic really resonated with us, with lots of robust conversation flowing about:

  • Leaders need to deal with their own fears and feelings. We also need to lead by being brave and vulnerable.
  • Having the courage to have the conversations you have in your head, with others
  • Backchanneling, which Brené explained to be the reactions and opinions we have before or after a meeting, rather than talking through them in the meeting. For us this means, having the courage to show up in meetings and have the courage to address all issues in the room and not having ‘the meeting after meeting’.
  • It can sometimes feel like it’s more important to spare someone’s feelings than to speak the truth. Often the avoidance comes from us (consciously or not) looking to lessen our own discomfort, not that of the other person. This is something we all aspire to change. As Brené says, “embrace the suck”.

Clear is kind. Unclear is unkind.

 Brené Brown

3. Conspiracies and confabulations

Conspiracy theories can spread like wildfire in a corporate environment and they can be incredibly damaging. While it’s natural for humans to fill in the gaps when there is fact missing, we need to check in with the stories we are telling ourselves (and others) to ensure we not making up for incomplete data, with fear as the driver.

A confabulation involves replacing missing information with something that we believe to be true, it’s effectively a lie that is told honestly. This is something that can take on a life of its own in business, so we’re all looking to be more aware of the tendency to do this – not only when we see others doing this, but within ourselves too.

Seeing Brené live had a huge impact on all of us, one that I expect we will carry with us through our careers and personal lives.
_________________________________________

Jodie Koning is oOh!’s Group Marketing Director. When she’s not espousing the genius of Brené Brown, she’s leading a team of marketers and designers, discussing all things customer experience, hitting the gym or hanging out with her gorgeous sons.

As Adshel’s Head of Marketing, this task was one of the greatest challenges of my 20+ years as a marketer. Not only would I have to draw on all my project management experience, but I would need a high level of empathy.

Empathy is the capacity to comprehend and share another person’s feelings. It is more than sympathy, it allows us to put ourselves in another person’s shoes so that we can understand them better. Empathy is a critical leadership skill which allows us to influence, inspire, and help people cope with change as well as achieve their goals.

I learned a lot about leading with empathy in that six week Adshel-oOh! brand transition.

Lesson 1. Keep people at the heart of the process

For Adshel’s people, being part of Adshel was much more than just a job. These people were fiercely loyal to the brand ­- re-branding Adshel would be more akin to removing a personal identity than simply changing a name.

Clearly, this brand transition was going to hurt a lot more than simply ripping off a bandaid. I needed to come up with a well thought out and empathetic approach with people at its heart. One way we achieved this was by renaming the Adshel brand ‘Commute by oOh!’ which reflected the commuter audience proposition of the Adshel outdoor network, giving Adshelians an immediate identity within the new organisation.

Lesson 2. Make it safe for your team to open up

It was vital for me to create a safe haven for people to ask questions, give me feedback and, most importantly, be themselves. I needed to remain open and approachable as their leader so my team could trust that I would listen without judgement.

Listening is important, but the ability to open up and show a touch of vulnerability really helped throughout the process too.

Lesson 3. Look to the future

Go beyond your own concerns and doubts to create a clear vision for the future and remain clear about your expectations and the role of each team member within that vision. Clarity is quite powerful.

Lesson 4. Be kind to yourself

While it’s important to remain empathetic and continually seek to understand what others are experiencing, as a leader you must also consider your own needs. If you don’t also take care of yourself, it’s difficult to be present for others.

The culture within teams and business is crucial to success. Being able to practice empathy as a leader allows us to tackle complex problems in an emotionally intelligent way. The genuine affection that empathic leaders have for people, and the strength of their core values, inspires trust.

Looking back at those challenging weeks, I strongly believe that leading with empathy was a key ingredient in the successful brand transition between Adshel and oOh!

____________________________

This article first appeared in the August 2019 edition of The Marketing Academy’s newsletter.

Jodie Koning is oOh!’s Group Marketing Director. When she’s not espousing the genius of Brené Brown, she’s leading a team of marketers and designers, discussing all things customer experience, hitting the gym or hanging out with her gorgeous sons.

 

Located on Moreton Drive and affectionally titled Big Morety, it will complement a wider roll out of some of the best in class digital screens across the airport precinct.  This coincides with a $40 million redevelopment of the Brisbane Airport Corporation (BAC) Domestic Terminal designed to deliver a high-quality engaging experience for travellers.

As part of the redevelopment and broader media strategy, innovative digital displays will showcase uniquely Queensland content, creating a sense of place and a true end to end travel experience.

Martin Ryan, Executive General Manager Consumer at Brisbane Airport Corporation (BAC), said oOh! has created a powerful media solution that complements the busy airport environment.

“The recent contract renewal with oOh!media was a perfect opportunity to review our media strategy across the board and look at innovative ways to incorporate imagery and messaging that appeals to our specific passenger mix while amplifying Brisbane Airports’ ‘uniquely Queensland’ sense of place,” Mr Ryan said.

“The digitisation of signage allows greater breadth of content scope than traditional static installations, allowing advertisers to refresh creative regularly, while also allowing BAC to provide a customer first approach.

“An example of this is the ‘mindful moments’ content that has been specifically developed by oOh!’s in-house creative team to guide passengers, who may have anxiety about flying, through meditation techniques and breathing exercises. So, it’s not all about advertising messaging.”

“Digital billboards and signs also provide a more sustainable and efficient way to engage with travellers and visitors, saving time, money and resources.”

oOh!’s National Commercial Director for Fly, Elise Taylor, said BAC is evolving to reflect changing passenger expectations and, together with oOh!, are delivering world class advertising solutions across the entire airport precinct.”

“Drawing on our deep data and insights of the airport passenger, our extensive experience in airport media, and our investment in keeping at the forefront of innovation, our partnership with Brisbane Airport will really set the benchmark,” she said.

“With engagement key when targeting high value and time poor audiences, the ‘wow’ factor of Big Morety combined with the digital screen wraps on columns throughout the terminal and the mix of content carried across all of the screens, will further enhance the opportunity for advertisers to speak to passengers at each touchpoint in their journey.”

Download the full press release here.

Darwin International Airport Director Commercial, Shane De Wit said: “Darwin International Airport is excited to launch this new outdoor digital billboard in association with leading media company, oOh! Media, to deliver this high-quality asset to reach and engage audiences.

“We’ve chosen to partner with oOh! Media given their reputation as the leading national media operator with a deep understanding of the airport advertising environment and track record of delivering innovation.”

oOh! National Commercial Director, Elise Taylor said: “The launch of this first large format digital Supersite (12.66m x 3.35m) further enhances the advertising suite at Darwin Airport, and offers advertisers an end to end solution that will reach national domestic and international travelers arriving into Australia’s gateway to South East Asia.

We are also able to leverage our leading data and insights to provide advertisers with granular insights into the buying behaviours and product propensity of the audiences that will be passing this unmissable sign.”

The new large format outdoor digital billboard, located on Henry Wrigley Drive, complements the airports already well-established digital advertising sites within the terminal, giving advertisers the opportunity to reach travellers at multiple touchpoints across their airport journey.

Among the first advertisers to use the new outdoor digital billboard is high profile local tourist attraction Crocosaurus Cove.

Sally Gregory, Marketing Communications Manager said: “We identified the airport as a key environment to reach our target audience of domestic and international travellers arriving in Darwin.  We are thrilled to be one of the first advertisers to take advantage of promoting our business on the new giant outdoor digital billboard.”

 Darwin International Airport continues to work on initiatives that aim to provide dynamic advertising solutions for local and national businesses on digital advertising platforms in line with what is on offer in other capital cities in Australia.

First appeared: Darwin International Airport Media Release 29th July 2019

Do you know how commuters feel about their daily journeys, what they’re doing along the way, and why this is important? This year, we surveyed over 2,000 Australians as part of our Commuter Audience Study and asked them about their everyday commute. We found that no two journeys are the same.

There is so much information you can utilise to better target your audience during their commute, so we’ve outlined the three key insights that will help you plan your Out of Home activity:

The flexi commute is more common than you’d think

It might seem surprising, but 1 in 3 Australians are traveling home from work and study between 10am – 3pm. With more than 76% of Australian employees having the option to work flexibly, the pressure to stay in the office from ‘9 to 5’ has decreased.

Couple that with tech advancement and network connections getting faster and more reliable (with more improvements to come with the 5G network), commuters have the flexibility to work, stream, pay bills or just shop for the latest bargain, really utilising their commute time as doing time (or catching up on Game of Thrones, we’re all guilty of it!).

With a constant shift in people’s commutes, the importance of understanding how audiences are moving about ensures that advertisers reach their audiences in the right place, at the right time and with the right message.

Commuters use multiple modes of transport

Since our 2018 study, multi-modal transport is recorded as on the rise; with walking, train and buses playing a major role for those using an average of two modes or more. As our cities continue to evolve, so does our commute, and whilst driving still plays a major role, the use of public transport continues to be part of a multi-mode journey; for example, you might drive to the station and then catch a train into the CBD.

Multi-modal journeys provide advertisers the opportunity to reach consumers at multiple touch-points, with relevant messaging, and at a high frequency.

Journeys also provide the time for commuters to take follow-up action after being primed and influenced through Out of Home advertising. After all, we know from our study that 41% of respondents exposed to an oOh! channel in the week prior to the research being undertaken did a Google search after seeing an ad whilst they were out and about.

Mornings are for ‘doing’ and afternoons equal ‘down’ time

People are spending more time on the commute, between work, school pick-up, sports training, the list goes on, and funnily enough, they’re also happy about it.

In fact, 84% of commuters are using this time as productive ‘doing’ time, especially during their morning commute, to pay the bills, book their next holiday, subscribe to a streaming service, check work emails or get personal admin done.

The afternoon commute home is more about ‘down’ time where commuters are more likely to relax and take their mind off the 20 questions that Susan just had to ask at the end of the 4:30pm meeting!

 

 

Students are taking advantage of their commute, with 52% saying their commute is a productive time, compared to a reported 37% last year. As we continue to become more time poor, this is only set to climb with journeys becoming increasingly about doing time.

People using their commute for productive doing or down time are more likely to be in a positive mindset. This mindset has proven beneficial to how advertising messages are received and interpreted. Tapping into the commuter mindset is so important as it plays a fundamental role in priming audiences, creating connections with brands and driving action.

No two journeys are the same. The power of understanding different commuter journeys, where they are, and what their mindset is, provides such a powerful planning tool for brands to target audiences in the right time, at the right place with the right messaging throughout their commute.

And nobody knows audiences like we do.

Own the Journey 2.0, undertaken by independent research firm Pollinate for Commute by oOh!, explored the habits of more than 2,000 Australian commuters and found 1 in 3 weekday workers are travelling to work outside peak hour. On the way home, 42 per cent of commuters are beating the crowds again, travelling between 3 and 5pm.

oOh! Chief Customer Officer David Scribner said the greater acceptance of flexible working by employers and technology had resulted in workers not only changing their travel times but also how they view their commute.

“An increasing number of people are actually enjoying it, viewing their travel time as invaluable and a positive transition between home life and work,” Mr Scribner said.

“According to the research, just over a third of workers use the commute as a time to listen to podcasts or music, just under a third spend some of the commute planning their work day and just over a quarter treat the travel time as an opportunity to take time out, relax and enjoy the trip.”

“With these significant changes in commuting behaviour, the research offers powerful insights that marketers can draw on to connect with their audiences when they are in a positive mindset and therefore more easily engaged with.”

Mr Scribner said the research also found commuter behaviour was influenced by being exposed to multiple Out of Home advertising formats while in transit and proved the power of Out of Home to drive online.

“41 per cent of commuters exposed to an oOh! format in the week prior to the research being undertaken did a “Google Search” he said.

“The more oOh! formats commuters saw – be it Street Furniture, Roadside billboard or Rail – the more likely they were to take action, with over half of commuters ‘googling’ when exposed to five or more formats.”

Own the Journey 2.0 also shows:

  •  71 per cent of commuters who had seen at least one oOh! format in the last week say they noticed ads for the same product/service across different outdoor formats. Half of this audience reacted positively.
  • Almost half of all commuters (48 per cent) use at least two modes of transport for their commute, with walking, trains and buses playing a major role for those using multi-modal transport
  • Only 16 per cent of people dislike their commute.
  • Half of all commuters see travelling time as “me time”, while 37 per cent see it as relaxing, yet students view commuting as ‘doing time’, with 52 per cent using it to be productive.
  • The top activities people undertake on the commute to work beyond focusing on driving are:
    1. Listening to music or podcasts (34 per cent),
    2. Thinking about what needs to be done (29 per cent),
    3. Relaxing/day-dreaming (28 per cent),
    4. Checking emails (28 per cent) and
    5. Browsing social media (22 per cent)
  • 13 per cent of commuters use the time to shop – either for products and services (8 per cent) or groceries (7 per cent).

Mr Scribner said the research continued oOh!’s investment in understanding the perceptions and behaviours of Australian audiences to help marketers better target their advertising to engage their audiences.

“It is clear from the commuter behaviours that there is significant opportunity for advertisers to drive engagement through our ability to deliver time, day and location targeting,” Mr Scribner said.

“Whether it’s Sydney, Melbourne, Brisbane, Adelaide or Perth, oOh! is able to help advertisers reach commuters on their daily journey at the right place, at the right time and with the right message.”

Download the full media release here.

For advertiser Trade Me, oOh! in collaboration with MBM, gave the country’s largest online marketplace, which has 600 million interactions annually and over 7.5 million listings, the ability to produce and exhibit advertising across oOh!’s network of digital Out of Home formats in real time from their office to ensure immediacy in their content and demonstrate the scale of the Trade Me platform to consumers.

This was made possible through the development of an industry first online ad server that gave Trade Me the ability to build an infinite number of unique ad creatives immediately from scratch using multiple templates.  The ad server’s preview setting allowed the Trade Me team to see how each message would render on a range of digital Out of Home formats.

The multiple pieces of creative content could then be sent to oOh! in real time via a feed to be seamlessly displayed across the oOh! network of Retail, Study and Street Furniture screens. The ad server also acted as a centralised content distribution system, delivering creative messaging to third party Out of Home suppliers as well.

oOh!media Head of Sales for New Zealand, Ben Gibb, said the benefit of immediacy was further enhanced with the ability to target specific creative messages to specific locations, increasing the relevance of the messages to local audiences.

“This campaign demanded an entrepreneurial spirit to deliver a solution that combines the benefits in immediacy of digital media with the traditional strengths of Out of Home as a broadcast location-based media channel. oOh!’s solution was certainly the answer and is truly ground-breaking for the sector– optimised for creative flexibility across a range of unmissable Out of Home formats and locations to connect with Kiwis all across New Zealand,” he said.

“It required a leap of faith from the client’s perspective, and we are really excited to have pushed the boundaries and ultimately created a technology that can be used across the entire sector.”

General Manager of MBM Wellington, Annabelle Wilkinson, said the campaign challenged their perception of Out of Home and revolutionised their advertising methods.

“In just four months, this tech solution enabled 156 different creative messages to be deployed, we built all the templates in house, used internal copy writers and avoided the usual costs incurred with production and the dispatch costs associated with multiple executions of outdoor advertising,” she said.

Acting Chief Customer Officer of Trade Me, Regan Savage, said the campaign was a great collaboration between MBM, oOh! and Trade Me.

“We’ve broken down a barrier in the world of outdoor media and production, and the team at Trade Me has got a real buzz out of being able to go from idea to live advertising in a matter of a few minutes. We can be as topical as we like, whenever we like. This is great for a brand that in any given week, is helping two million Kiwis buy, sell and trade cars, houses, jobs, furniture, clothing or just about anything,” he said.

The industry leading technology was recently acknowledged at the 2019 Beacon Awards, with the initiative winning Gold for MBM in the ‘Best Use of Technology’ category, which recognises the importance of technology in driving media innovation and particularly where technology has driven the development, implementation and outcomes of a campaign that connected a target audience.

Download the full media release here.

Talking to industry veteran Brendon Cook, the company’s CEO, it’s clear that a culture of innovation has kept oOh! as a frontrunner, blazing a trail in the burgeoning Out of Home media segment.

Cook highlights some of the firsts achieved by his company. They include screens in airports that travellers could control with their mobile phones (part of a campaign for Google back in 2014); an integrated content and Out of Home platform with national carrier Qantas, through which club and lounge members controlled the content shown, including FIDS; and, streaming live inflight content from the Lexus Melbourne Cup­ the day that all Australia stops.

Today the business has over 850 employees, working out of offices in major cities across Australasia. “We operate in multiple environments, including internally and externally at Australia’s major airports- where we have led massive changes of the past few years- through to billboards, street furniture, shopping centres, gyms, cafes, universities and office towers across Australia and New Zealand.”

It’s all a far cry from when the firm started out in April 1989 as a small representation business for billboard owners. Cook was the owner, sales representative and traffic manager; “I was also Chief Finance Officer, Head of HR and office cleaner,” he adds only half jokingly.

oOh!’s airport coverage takes in 18 terminals at airports including Adelaide, Brisbane, Cairns, Canberra, Gold Coast, Launceston, Melbourne, Sunshine Coast and Sydney. Its airport business, oOh! Fly, has an agreement with Qantas to manage advertising for the airline’s inflight entertainment programme.

“This means we’re able to offer a whole-of journey advertising solution,” says Cook. “It is the first time an Out of Home company has been responsible for an inflight offering.

He explains: “We can help advertisers reach passengers on approach to the airport, within the Departure Lounge, while waiting in business lounges, while inflight on Qantas domestic routes, at baggage collection carousels and while departing from major airports across the country.”

In the 12 months to December 2018 oOh! Fly enjoyed a revenue increase of 23%. This contributed to the group’s impressive 27% organic growth year-on-year. In turn, that top-line growth spurred a 25% rise in increased underlying EBITDA to A$ll2.5 million (US$77.5 million), with organic underlying EBITDA growth (excluding Commute, formerly known as Adshel) increasing by +5% to A$94.2 million (US$64.9 million).

“We remain confident of continued growth in the Out of Home sector,” says Cook, looking at the company’s prospects for 2019. “We have provided guidance for the year ending 31 December of an underlying EBITDA range of A$152 million (US$105 million) to A$162 million (US$ll2 million).”

He adds: “While there are others in the airport advertising game locally and internationally, we have developed a solution that provides advertisers a strategic way to reach and engage with the domestic airport audience to achieve both short and long-term client campaign objectives.

This has led to a wide range of clients looking to advertise that we don’t see anywhere in the world. It seems to us, that airport sales thinking is very narrow elsewhere.”

Unfazed by consolidation

The Out of Home market in Australia has recently undergone big changes, with JCDecaux buying APN Outdoor and oOh! Acquiring Adshel from HT&E, which formerly partnered with Clear Channel, Cook believes that the shifting landscape has strengthened oOh!’s position.

“At around the same time HT&E agreed to our offer to purchase Adshel, we saw JCDecaux acquiring APN Outdoor, consolidating the industry from four major players to two,” he explains. “This was import ant for the industry, as it meant that it could better compete
against other media and continue to innovate and invest. Following the consolidation, oOh! is the leader; and it is committed to maintaining its market-leading revenue and product mix positioning in Australia and New Zealand.”

Pressed on the subject of international expansion, Cook note that oOh! Isn’t yet poised for this step. “Our current focus is on developing the Out of Home sector in Australia and New Zealand, and seeing the industry increase its share of the media pie to 10% in the near future.”

Returning to the theme of innovation, he comments: “oOh! is without doubt driving airport innovation -we see it as more than a channel for prestigious brands, but as one that helps advertisers reach the right audiences at the right time when they are in transit.

Our proposition is entirely based on reaching specific audiences within the airport environment, based on data and insight – not simply relying on the fact that we help premium products reach premium audiences.

Innovation is at the heart of what we do, and this has been recognized by a number of awards – particularly the Moodies Awards [in 2019 for Best Tactical Advertising Campaign for the Lexus Melbourne Cup campaign.

“Our move into the Qantas lounges was how we saw the Out of Home industry playing a role in the airport environment. It became more than just advertising – it is a platform for brands to gain engagement with their audiences. This was further amplified when we gained the rights to the airline’s inflight entertainment – giving an end-to-end solution for people on domestic flights.”

oOh! is also alive to the opportunities and challenges presented by smartphones and social media, through the company’s acquisition of Australian digital media company Junkee Media in June 2016.

Among his favourite recent advertising campaign s, Cook picks out the Moodies Awards-winning campaign for Lexus, which aimed to leverage the company’s sponsorship deal with the Victorian Racing Club and its premier event, the Melbourne Cup.

The multiformat Out of Home campaign ran on oOh!’s screens throughout airports across the country, using Qantas Clubs and Domestic Business Lounges, Collect and Connect screens and inflight entertainment onboard aircraft with Wi-Fi to carry a live broadcast of the race. The race was also broadcast on Australia’s largest full motion digital billboard, The Bourke, located in Melbourne’s shopping precinct Bourke Street Mall.

This inflight entertainment first of broadcasting live content to passengers drove a 5.8% click-through rate, and prompted almost 17,000 tweets referencing the ten-day Out of Home campaign and integrated content.

Cook is understandably upbeat about the future of airport advertising. “The airport is more than a functional environment – for many it is the starting point and end point for a special part of their life,” he says.

“Airports have evolved to reflect the change in passenger expectations, and we need to look at how we can ensure our assets are meeting the changing passenger expectations. Advertising signage needs to be more than signage that pushes advertising; it needs to be a platform which delivers content that engages audiences.

“oOh! believes in reinvention,” Cook concludes. “In Australia we have proven that we grow the market – and consequently increase dollars to airports- by constantly evolving public space use of signage for art and content that is of value to passengers.”

Reinvention is precisely what oOh! has been practising ever since it set forth on its journey back in April 1989. That part-time office cleaner has come a long way since.

You can find the full article here.

The new digital billboards include two on Joyce Drive – the gateway to Sydney Airport – that impacts international travellers through T1 and domestic travellers using the T2 and T3 when arriving or departing from 1 July 2019.

The Sydney sites will be followed by three new digital billboards at Brisbane Airport, including the largest digital airport advertising screen in the country known as “Big Mortey”, “The Drop” on the Skywalk and the “Brisbane Boss” at the Taxi Rank. There will also be another at Newcastle regional airport, which is now the 13th busiest airport in the country.

oOh! Chief Commercial and Product Officer Robbie Dery said the new digital billboards further contribute to the powerful Fly network that provides advertisers with a national solution to reach the lucrative and highly sought after premium domestic and international traveller.

“Added to our other products, including Longreach, Touchdown, Boulevard and Collect and Connect, the Qantas Club Q-View product and Qantas inflight, we can help advertisers reach passengers on approach to the airport, within the Departure Lounge, at baggage collection carousels and while departing from major airports across the country,” Mr Dery said.

The investment in the large format digital billboards at airports follows on from the installation of two super-sized billboards on the approach to Melbourne Airport, known as the Twins, which span 320sqm each and offers full motion creative capabilities.

The digitisation of large format billboards continues oOh!’s leadership in delivering high quality assets to reach and engage audiences, through innovation and data to help provide greater granularity of the buying behaviours and product propensity of the audiences each asset reaches.

Mr Dery said the Joyce Drive billboards at Sydney Airport will be offered on a product exclusive basis, with AM and PM day parting, allowing advertisers the capability to target audiences reflective of their mindset at those times of day.

“Among the first advertisers to use these new assets is Volkswagen, which will launch the new Toureg with an end-to-end campaign that also includes the Qantas Lounge and Qantas Inflight Entertainment and oOh!’s departure and arrivals network,” Mr Dery said.

Group Director of media agency, PHD, Britt Crowley said: “The evolution of oOh!’s airport offering provides the perfect end to end solution for the launch of the new Touareg luxury SUV.”

“We identified ‘airport’ as a key environment for our target audience, by utilising the various formats we can ensure we are reaching them at multiple touchpoints across their airport journey and experience.”

“The combination of high impact, high dwell and premium environments positioned across the passengers journey; to/from the airport, at check in, within the lounge right through to onboard, will allow Volkswagen to reach the Qantas audience in an engaging way across their whole passenger journey.”

Download a copy of the media release here.

The team, headed up by oOh! Chief Customer Officer, David Scribner, now includes Group Director of Channel & Solutions Stephen Geelan, Group Data & Strategy Director Bruce Mundell, Group Innovation Director Dan Howlett and Head of Delivery Excellence Holly Gerard.

Mr Scribner said the strengthened team now meant oOh!’s custodians of customer experience had a dynamic mix of backgrounds, spanning client-side, agency-side and digital solutions.

The new appointments follow a number of changes to the team since Mr Scribner became the company’s first Chief Customer Officer just over 6 months ago.

In that time Mr Scribner restructured the client facing side of the business, which included appointing Jodie Koning as the Group Marketing Director and Tim Murphy as the National Sales Director, Sean Rigby as the National Revenue Director, and drove the development of a new client partnerships team.

The Customer Leadership Team will be responsible for delivering on a number of key initiatives to enhance the customer experience and help drive the business strategy.

“The team will be tasked with bringing our channel propositions to market in the most effective and efficient way, driving audience led solutions and utilizing leading data and insights capabilities,” he said.

“We also want to engage with media, marketing and creative partners to better understand what matters most to them and how, as a business, oOh! can continue to evolve and grow to create truly unmissable moments for our advertisers.”

The Customer Leadership Team has also announced new appointments within the sales team, including:

  • Hannah Pritchard and Kristian Waller being appointed as NSW Agency Sales Directors;
  • Tim Elder becoming Sales Director across the Independent Agency, Direct and Regional Sales divisions in NSW;
  • Wade James heading up the Victorian sales teams and;
  • Mel Lindquist transitioning into a newly formed role of Sales Operations Director

Over the past month, the company has added four premium digital signs in the traditionally notorious hard to reach southern Sydney and a further eight digital billboards in Queensland.

oOh!’s Chief Commercial & Operations Officer Noel Cook said the expansion of the digital roadside portfolio was strategically driven to deliver premium sites that enabled advertisers to be more dynamic and targeted with their audiences.

“In addition to a qualitative review of our sites, our investment decisions on digitisation is now also backed up by our leading data tools to identify quality locations from our already impressive inventory that will provide even more powerful audience-led opportunities for our advertisers,” Mr Cook said.

“This new data led approach to our inventory management allows us to be more focused on developing sites that strengthens our audience metrics and therefore helps advertisers better reach more of their audiences.”

“These new digital sites extend our buyergraphic performance across many key metric for industries including, but not limited to, automotive, finance and insurance.”

“By digitising these prime audience sites, we are also providing advertisers the opportunity to capture the attention of audiences through contextually relevant targeting of creative based on the time of day, the temperature or current events that relate back to the product.”

“And through our Classic billboards we continue to provide advertisers the big impact awareness that Out of Home has become recognised for.”

“Now more than ever, we can help advertisers achieve real impact and high levels of engagement through our roadside inventory, coupled with rich data, research and insights to help better pinpoint their audiences.”

Mr Cook said the new digital signs included four new premium overbridge signs in the southern part of Sydney, which has traditionally been a hard market to advertise using Out of Home.

“Combined these four signs help advertisers reach two in three motorists travelling to and from the southern part of Sydney towards the city every fortnight,” Mr Cook said.

“In addition to that we have added eight new signs in Brisbane to extend oOh!’s large format digital coverage to the city’s northern and eastern pockets.”

“The data driven approach will continue to be part of our decision-making process in looking at what sites we will digitise with state-of-the-art screens from our market leading Out of Home portfolio.”

The roadside digital portfolio forms part of oOh!’s unparalleled and market leading digital network of more than 9500 across its network including Retail, Commute, Fly, and Locate environments.

Download a copy of the media release here.

As a medium, Out of Home is the opportunity for marketers to step up and step out, and make a real difference for their brands.

Here are some great examples of compelling work I’ve seen internationally and here in Australia where the possibilities of playing with outdoor advertising help build brand fame.

Corona builds socially conscious brand purpose with the wave of waste

Corona’s brand strategy is simple – it’s all about ‘the beach state of mind’ – summer, sunsets, white sandy beaches, tropical paradise – you get the picture. Also core to their brand personality is their social conscience in protecting paradise from plastic pollution. In 2018 Corona teamed up with Parley to protect 100 beaches from pollution by 2020.

Corona developed a special build for their outdoor ads ‘where you’d rather be’, featuring Chris Hemsworth surfing in paradise, and amplified with their purpose by adding over a tonne of plastic waste shaped into a wave. In the lead up to World Oceans Day the wave of waste was installed at outdoor locations in Melbourne, London, Santiago, Bogota, Santo Domingo and Lima, and passersby were encouraged to add their plastic rubbish to the growing wave.

Playful, interactive, thought provoking, memorable…. cementing brand purpose and building brand fame.

Channel 9 builds LEGO® masterpieces in public spaces

In Australia, Channel Nine’s promotion of new TV show LEGO Masters, took outdoor advertising to the next level, supporting the strongest launch of a reality format by any network in 2019.

The creative execution was brought to life using a multi format campaign across road billboards, retail locations, and office screens. But the icing on the cake, replicating the show’s objective for contestants to compete in building LEGO® Masterpieces, was the ultimate LEGO® challenge of transforming bus shelters in major cities across the country into works of art. The bus shelter special builds featured larger than life LEGO® brick decals made to look like real bricks constructing the bus shelter wall, roof and seating, complete with LEGO® mat covering the floor.

Whether you were a LEGO® enthusiast or not, the special build bus shelters coupled with the multi outdoor formats, captured the attention of Australians through its creative impact and scale.

 

Koala builds brand fame with fun outdoors

The marketing team at Koala (furniture) has nailed it when it comes to building brand fame through play…. using humour in their outdoor advertising, that gets taken online and amplified across owned and earned media, by a highly engaged audience.

Koala kicked off their outdoor ads with tongue-in-cheek billboards poking fun at IKEA, De Rucci, and even politician Clive Palmers Make Australia Great campaign was warped into a comical Make Australia Sleep billboard.

The billboard ads are photographed by Koala and posted online to drive interaction across their online audiences – members of the public and media alike. The nature of the ads encourages talkability with an estimated reach of 10million for their billboard related posts online.

Koala’s recent ‘Holiday’ campaign targeted people during the Christmas holiday season at different vantage points with contextually relevant messages. Whilst Christmas shopping the ad on the screen at the mall claimed “Xmas shopping sucks…. Get pillows + sheets delivered in 4 hours”; and driving along a main highway out of the city on the way to visit relatives, a series of billboards played on the RTA ads ‘Speeding? You’re in our sights’ with “Furniture Industry? You’re in our sights”.

The humourous play with their outdoor ads, and contextual messaging relevance, is a different marketing approach to their competitors. Taking playful risks with an Out of Home strategy has paid off for Koala both offline and online.

Marketers who push the boundaries with Out of Home platforms, creative and content, are making their brands more Unmissable. If you want to know more about how you can play with Out of Home, contact us today.

______________________________

This article was written by oOh!’s Chief Customer Officer David Scribner, and first appeared in the May 2019 edition of The Marketing Academy newsletter. David is a mentor for The Marketing Academy.

 

 

Main image source: campaign

In the new role, Kirsty McLean will be responsible for working across oOh!’s market-leading Out of Home portfolio to deliver advertisers with multiple audience-led campaign solutions to achieve their advertising objectives.

Ms McLean is no stranger to the media industry, holding a strong background in media  agency planning and audience strategy for companies including MEC, Mediacom, Dynamo and NZME.

Head of Sales for oOh! New Zealand, Ben Gibb, said Ms McLean’s account management and client service skills gave her a unique understanding of the agency pressure points and what was required to effectively and efficiently respond to client needs.

“We are thrilled to expand the oOh! family and have Kirsty bring her knowledge and skill set to the mix,” he said.

“Kirsty’s planning and strategy background will allow her to project an agency lens on her responses, giving her the perfect edge required to create targeted and unmissable solutions for our clients.”

Ms McLean said she was excited to be joining oOh! at such a pivotal time and looked forward to sharing her experience to help oOh! drive its market leading position further.

“I’m thrilled to be working with such a talented group of people within a smart-thinking company and given the opportunity to provide advertisers with truly unmissable, integrated Out of Home advertising solutions – something that hasn’t really existed in this market before,” she said.

Download a copy of the media release here.

The A Gender for Change research project was conducted by Pollinate Research as part of Junkee and oOh!media’s ongoing commitment to gaining deep audience insights into young Australians, and was unveiled at the Vivid Ideas Exchange in Sydney this week.

The research has been conducted for the last 9 years, with 2,315 young Australians aged 16 to 35 surveyed this year, including Gen Z (roughly 16 to 23 years-old) and Gen Y / Millennials (roughly 24 to 35 years-old).

The results highlight the difference between young Australian males and females, with a new cohort of engaged and empowered females leading the way for positive change in the country.

Some of the other key findings include:

  • 71% of Millennial females often feel burnt out, compared to 55% of Millennial males
  • 72% of Millennials feel lost without their phone, compared to only 59% of Gen Z
  • ¾ of young Australians say that one of the important aspects of a brand is that they support a cause they believe in.
  • Over a third of young Australians feel stressed most or all of the time
  • 47% of Gen Z has had a digital detox, compared to just 37% of Gen Y
  • 56% of Gen Y check FB at least ten times a day, only 47% of Gen Z do.

Junkee Media’s CEO Neil Ackland said A Gender for Change provided brands with critical insights on how to connect with Australian youth by understanding the distinct differences between Millennials and Gen Z and between male and females.

“This year’s theme looked at the differences between the genders of young Australians and it showed whilst most young people recognised the importance

and need for gender equality, we still have a long way to go as a society to bring about meaningful change. Brands increasingly have a role to play in upholding the values and ethics that are important to young Australians and our data shows that they will support brands that support causes they believe in.”

oOh!media Chief Customer Officer David Scribner said oOh!’s continued investment in research further strengthens its position as experts in the youth audience.

“We are committed to being audience specialists and knowing our target audiences. When it comes to youth, this goal is no different and we are excited to reveal the results from this years’ annual study,” he said.

A Gender for Change gives us insight into what young Australians are passionate about and what inspires them. It also shows how advertisers can use this insight to communicate their message to truly engage this audience across digital and classic Out of Home, experiential and our unique online and on-campus student platforms.”

Key insights from A Gender for Change study are available to download here: http://youthresearch.junkeemedia.com/

Download a copy of the media release here.

We’re also doing more with less. According to Gartner’s latest Spend Survey, marketing budgets overall have decreased since their peak in 2016, down to 11.2 per cent of total company spend in 2018-19.

Interestingly, spend on martech, as a subset of the overall marketing budget, has jumped from 22 per cent in 2017-18 to 29 per cent according to the 2018-19 survey; representing 3.25 per cent of company marketing spend, compared to 2.49 per cent last year. This indicates that martech is here to stay and has become a permanent feature of most CMOs’ marketing strategies.

As part of the study, Gartner asked CMOs to identify the most vital marketing capabilities supporting the delivery of their marketing strategies over the next 18 months. CMOs had to pick their top three, with the overall results showing:

  • Marketing and customer analytics at 40 per cent
  • Marketing technology acquisition and use at 34 per cent
  • Customer experience at 30 per cent

Customer experience matters

In order to maximise your ROI, it’s important to combine the right platform with the right people in order to execute your strategy successfully. Technology is getting better and better and is an increasingly important part of the marketing mix.

However, it is a tool to help you achieve your marketing goals, and not a stand-alone strategy.

Businesses cannot rely on technology over people. We still need great colleagues and marketing partners aligned to business outcomes. Analytics and martech capabilities cannot come at the expense of customer acquisition and retention.

 

This is why CMOs put customer experience in their top three strategies. According to the Gartner report, CMOs estimate that 18 per cent of their marketing budget is allocated to customer experience initiatives.

Target your advertising and track your success

At oOh! we combine the best data, analytics, and insights to not only profile and target audiences across all oOh! formats nationally, but to also ensure that campaigns are delivered to gain the best possible return on investment.

Our unmissable content brings more engagement to more moments in more ways by providing you with a wealth of consumer and location-based insights. This enables the creation of highly personalised marketing messages targeted at exactly the right customer, at the right time, thereby reducing wastage on marketing spend, improving engagement, and increasing ROI.

Get in touch today if you’d like to learn more about how we can help you improve your campaign targeting and ROI.

Without accurate data and good customer insights, you are likely to be left behind, while other marketers who are data savvy, speed ahead.

How can data help?

Using good data enables us to:

  • Improve customer journeys
  • Target the right audiences with the right messages at the right times
  • Understand which channels to use that best meet those needs
  • Have the ability to quickly amend a campaign that’s not working.

Importantly, it also allows us to accurately measure success.

Data helps you to align activity with the goals or vision for your company. It also helps you to see ROI and which campaigns are profitable, allows you to deeply understand your customers, and find out what they want so that you can match that knowledge with the right product or service.

Data helps you to make calculated risks and assess your competition.

Why do marketers need data?

Gathering data is the first step that enables you to better understand your customer. By building a comprehensive database and knowledge bank of both existing and potential customers, you will set yourself up to provide them with the best possible product or service.

Data collection is simplified today by the types of techniques being used in digital marketing such as retargeting and personalisation. This allows you to obtain large amounts of data and use it in a variety of effective ways that make the customer feel like you’re in tune with their needs and wants.

Using data ensures your campaigns are relevant to reach the right audiences at the right time. It can help you identify what is popular with your audience, including which topics they want to hear about. This information can then be used to inform your strategy.

For example, at oOh! we tap into Quantium’s extensive data chest and DSpark mobile roaming data to provide you with real purchase and movement insights. We use our data to help advertisers plan and measure Out of Home campaigns with greater effectiveness and efficiency.

At oOh! we’re obsessed with bringing more engagement to more moments in more ways, and we do that using hard data and insights captured across our 35,000+ locations.

Acting on the data – how to create a successful marketing campaign

Doing all the research and data analysis is pointless if you don’t act on it. You may gather data and come up with ideas for improvements. But if you don’t implement those ideas, it’s a waste of your time and energy.

Marketing data analysis has a domino effect. You find out information and act on it. This leads to improvement in performance. Your marketing activity becomes more sophisticated and so does your management.

How oOh! can help you successfully implement a data-driven campaign

With oOh!’s robust data and insights, you can enjoy the peace of mind that comes with knowing your campaigns are reaching real audiences, in the right location, delivering results.

By combining the industry’s best data, insights and media planning tools, and our exclusive data partnerships, we provide you with an added layer of campaign intelligence. We provide real movement insights and real time data on top of insights from CRAFT, MOVE, Nielsen, Geotribes Explorer and Neuroscience.

Using data to change the way marketers communicate, we are transforming place based media. Out of Home is now data rich and able to target the right people at the right time and place to make your brand Unmissable.

Contact us to learn how we can help you create data driven Out of Home campaigns.

This is great news for us as marketers, as we look to integrate technology and digital activities and to deliver a seamless and all-encompassing experience to our customers.

We can now delight consumers across multiple channels and devices and influence in ways we’ve never dreamed of before. We can really connect our brands to our customers; creating two-way relationships and deepening engagement through authentic, emotional connections. And this remains so important as customers continue to expect high value digital experiences: they want immediate value and will go somewhere else if we can’t provide it and provide it quickly.

Despite our preference for all things tech, we still love to experience things physically and value high-touch engagement when interacting with brands. Because we’re inherently social beings; we communicate with and trust one another and let’s be honest, trust our network of friends and family more than we trust big business and brands.

So, it’s not just what we tell the consumers about our product or service – it’s how we tell it and more importantly, what they tell each other. It’s what they share. It’s all about social connectivity: the strength of connection in communities of customers.

Connectivity that inspires

Connectivity is often misunderstood by marketers; it’s viewed as a mere application of technology that we need to navigate and to execute. But seeing connectivity from a technological viewpoint alone is missing the point somewhat.

It’s not just an enabling platform or the infrastructure that supports the overall marketing direction; a bigger-picture view of connectivity needs to be taken as its importance is far more strategic. And it’s where digital Out of Home content comes into its own and demonstrates how we can deliver clients the Unmissable content of Out of Home advertising with an integrated mobile, online and social offering.

Take AWOL for example. Produced by Junkee Media – our online publishing company – and in partnership with Qantas, AWOL is a native content platform and mobile travel title that personifies this all-important mix.

Targeting the 18-35 demographic – who research has shown place travel experiences at the top of their wish lists and who needed a bit of a nudge to change their perception of the accessibility of the Qantas offering – AWOL showcases sexy holiday hotspots, giving the audience the double whammy of information and inspiration needed to step off the well-worn track and brave the unknown.

Social amplification adds a little something extra

Supported by their Instagram, Facebook and Twitter reach, crammed with travel tips and hit-lists for the coolest cities around the globe, AWOL features stories from some of Australia’s (and the world’s) best young writers.

They create daily travel news, features and destination guides that combine photography, video and in-depth travel journalism to showcase unique places in Australia and around the world and give the advertiser the platform to create and showcase experiences that can be shared and amplified via social media.

It’s visual and video heavy, with lots of fresh content added on a daily basis, capitalising on the growth of short form social media video content to really engage with their audience and to inspire their readers to ‘get off the grid’ and seek new and exciting adventures.

Whilst the media landscape and consumer behaviour continue to change at an incredible pace, creating an end to end digital strategy which combines memorable content with key messages amplified through social channels, is a powerful way to increase consumer engagement and drive advertiser ROI.

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Are you intrigued about the possibilities of delivering unique content across our market leading digital signage network on unique platforms and in innovative environments designed to truly engage with your audience?

Want to create an Unmissable campaign? Talk to one of our experts today.